1. About These Terms

These terms and conditions apply to your use of the website www.dralexandrabarnett.co.uk and to any services provided by Dr Alexandra Barnett ('I', 'me', 'my'), a Chartered Counselling Psychologist registered with the Health and Care Professions Council (HCPC) and a Chartered Member of the British Psychological Society (BPS).

By using this website or engaging my services, you agree to these terms. Please read them carefully.

2. Professional Registration

I am a Chartered Counselling Psychologist, registered with the HCPC and a Chartered Member of the BPS. My practice is conducted in accordance with the ethical guidelines of both professional bodies. Registration numbers are available on request.

3. Therapy Services

3.1 Who I Work With

I offer individual therapy to adults (18+), children and young people. All therapy is conducted online via secure video platform or face to face in Telford, Shropshire.

3.2 Not a Crisis Service

My services are not suitable for people in a mental health crisis. If you are at risk to yourself or others, please contact the emergency services (999), go to your nearest Accident & Emergency department, or contact the Samaritans (116 123).

3.3 Initial Consultation

I offer a free 15-minute telephone consultation before you commit to therapy. This is an opportunity to ask questions and determine whether we are a good fit.

3.4 Fees and Payment

My fees are agreed at the outset of therapy and are payable in advance of each session. Fees are subject to annual review. I will give you at least one month's notice of any fee changes.

3.5 Cancellation Policy

I require a minimum of 48 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 48 hours' notice will be charged at the full session fee. This policy exists to protect both parties' time.

3.6 Confidentiality

All information shared within therapy is held in the strictest confidence, subject to the following exceptions required by law or professional duty:

Where there is a risk of serious harm to you or another person
Where disclosure is required by a court of law
In clinical supervision (where identifying details are anonymised)

I will discuss confidentiality in full at the start of our work together.

4. The REWIRE Neuroplasticity Programme

4.1 Nature of the Programme

The REWIRE Programme is an educational, self-guided neuroplasticity training programme. It is not a substitute for professional psychological therapy or medical treatment. If you are experiencing severe mental health difficulties, please seek appropriate professional support.

4.2 Who It Is For

The REWIRE Programme is designed for adults experiencing mild to moderate psychological difficulties who are able to engage with self-guided learning. It is not suitable for people in active mental health crisis, those experiencing psychosis or active mania, or as a replacement for 1:1 therapy where that is clearly indicated.

4.3 Refund Policy

Due to the digital nature of the programme, refunds are not available once you have accessed the course materials. If you experience any technical difficulties accessing the programme, please contact me and I will do my best to resolve the issue promptly.

4.4 Intellectual Property

All content within the REWIRE Programme — including videos, worksheets, audio files, and written materials — is the intellectual property of Dr Alexandra Barnett. You may not reproduce, share, resell or distribute any programme content without my written permission.

5. Free Resources

The free Brain Reset Guide and any other free resources provided on this website are for personal, educational use only. They are not a substitute for professional psychological support.

6. Website Use

The content on this website is provided for general informational purposes only. It does not constitute professional psychological advice. While I make every effort to ensure the accuracy of information on this website, I cannot guarantee it is always current or complete.

This website is hosted by Wix.com. I am not responsible for any technical issues arising from the hosting platform.

7. Limitation of Liability

To the fullest extent permitted by law, I shall not be liable for any indirect, incidental or consequential loss arising from your use of this website or my services, except where such liability cannot be excluded under applicable law.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

I may update these terms from time to time. The most current version will always be available on my website. Continued use of the website or services after any changes constitutes acceptance of the updated terms.

10. Contact

If you have any questions about these terms, please contact me at: www.dralexandrabarnett.co.uk/contact

Dr Alexandra Barnett | CPsychol | HCPC Registered | Chartered Member BPS